FREQUENTLY ASKED QUESTIONS
DOES THIS WORK?
Reliefology Intelligent Neck Massager works by combining low-frequency electrical impulses and heat to sooth your tense and stiff neck. The electrical stimulation is called TENS (Transcutaneous Electrical Nerve Stimulation) works by temporally disrupting the pain signals to the brain and acting as a natural pain killer.
HOW TO OPERATE AND USE THE INTELLIGENT NECK MASSAGER?
1. Turning ON the massager by press and hold the power button for 2-3 seconds. Wait until you hear a beep to confirm the the massager is ON.
2. Click on the "M" on the remote, then click the "+" button to begin the massage functions.
3. Click on "+" button for higher intensity and "-" button for lower intensity.
WHO IS NOT SUITABLE FOR RELIEFOLOGY?
We highly recommend that individuals with any preexisting health conditions are to contact their physician prior to using Reliefology.
This recommendation applies to the following individuals including but not limited to:
-Pregnant women: Should avoid using TENS inside the abdominal and pelvic regions.
-People with epilepsy: Applying electrodes to the top or neck may also induce seizures.
-People with coronary heart problems.
-People with a pacemaker or every other sort of electric or metal implant.
WHAT SHOULD BE NOTED BEFORE USING IT?
You must dampen your neck with a wet towel prior to using Reliefology to sure all the plates touch your skin. Tie up your hair and take off necklaces so it does not interfere with the metal plate on Reliefology.
I TRY TO TURN ON THE MASSAGER BUT IT DOESN'T WORK, WHAT SHOULD I DO?
Reason 1: The massager is not charged — Charge the device for at least 4 hours prior to use.
Reason 2: You must dampen your neck prior to using Reliefology. Moisten your neck to ensures a proper contact with the skin and metal plate .
Reason 3: After turning on Reliefology, press "M" then "+" on the remote to begin the massage cycle.
IS IT NOISY WHEN IT'S OPERATING?
It makes no sound at all. It does not vibrate, tap, roll like a traditional/conventional massagers. Instead, it sends pulses in varying degrees and modes combined with heat.
IS IT EASY TO CLEAN?
Yes, wipe the metallic plate and the frame with a wet towel or disinfectant .
WHY DOES THE MASSAGER AUTOMATICALLY TURN OFF WHILE IT'S WORKING?
Reliefology will automatically shut off after 15 minutes.
WILL I GET AN ELECTRICAL SHOCK?
The voltage is 5V, which isn't enough to cause any harm by international protection voltage preferred 36V. You may experience a moderate to low electric flow that massages your muscles.
WHAT IF THE LED LIGHT INDICATOR DOESN'T TURN BLUE AFTER A LONG CHARGE?
Reliefology may not be charging at an inadequate voltage. Please use a different USB charger.